You can now search for a computer's hostname across all customers under your management through the Computer Search feature which you can find on Global Tools > Search at the partner level of DefensX Backend.

This is particularly valuable when;

The new Windows Agent v2.0.122 introduces the following improvements:

:

An issue that prevented installation of the previous MSI version on Windows Server 2012 builds has been resolved. The agent can now be successfully installed on this platform.

Some DNS caching servers (commonly found in certain cable and DSL modems) return DNS responses in a non-compliant format when an OPT field is present. Instead of placing the answer section immediately after the query section, they append OPT records first, followed by the actual answer.

With this update, the DefensX Agent now detects and correctly parses these malformed responses, ensuring reliable DNS resolution even in such environments.

A rare issue (impacting approximately 1 in 140,000 agents) could occur in environments with multiple WFP-based drivers. If a previous driver shutdown was not completed properly, it could cause instability during the shutdown of subsequent drivers.

The new version includes an additional protection mechanism to prevent this. Driver shutdown operations will now complete safely, regardless of other drivers’ behavior.

To make it easier and faster to set up new customers, we’ve introduced new API capabilities that let partners predefine security level and message template during customer creation.

We’ve added:

GET /message_templates – Lists available message templates

GET /policy_templates – Lists security level presets (e.g., Monitor Only, Basic, Standard, Strict, and partner’s own policy templates)

The POST /customers endpoint now supports:

message_template_id – Select a message template to customize end-user dialogs

policy_template_id – Select a policy template during onboarding

These changes make it easier to create customers via the Partner API and reduce manual configuration.

DefensX Custom Message Templates now use the Light Theme by default. This change ensures customer logos are displayed more clearly, as most logos are designed for white backgrounds. Partners can still customize templates as needed, but Light Theme will be the starting point going forward.

Added integration with Autotask to support automated ticketing and billing, simplifying workflows for MSPs.

For setup instructions, see the Knowledge Base Article

We’ve added support for Duo Single Sign-On (SSO) to enhance the security and flexibility of backend and admin portal access.

With this update:

• Admins can now authenticate via Duo SSO, aligning with enterprise identity policies.

• Seamless integration supports centralized access management and multi-factor authentication.

• Reduces login friction while maintaining strict access controls.

Learn more: Duo Integration Guide

You can now view which websites users accessed using your company’s email domain. This powerful visibility feature helps you:

In addition, the system now also lists all email domains used by your users when logging into different URLs, helping identify unmanaged or shadow IT behavior.

We’ve added support for enforcing

Previously, only the applied to all users globally. With this update, policies without user group assignments are now enforced globally, just like the Default Policy. When multiple such policies exist, they are applied in , with precedence given to the first matching policy in the list.

This improvement simplifies policy management for smaller organizations and environments without directory services, enabling broader and faster policy enforcement with fewer configuration steps.

All tenants immediately.

DefensX has introduced a new feature that gives MSP admins greater control over Office 365 access.

Admins can now choose to allow end users to log in using personal Microsoft accounts such as Hotmail.com, Live.com, Outlook.com, and others, based on their organization’s needs and policies.

Generic SAML SSO integration is now supported for all partners without restrictions, and is available to customers using , , and packages.

You can find detailed instructions on how to enable SAML SSO in the following knowledge base article