Support access is now guided by the DefensX Customer Success Agent, powered by Nexi AI, our new in-product assistant built to help users reach the right information faster.
With this update, the previous Create Ticket button in the lower-right corner has been replaced by the Support button in the upper-right corner of the console. When users open the agent and enter a question, it provides AI-assisted guidance based on DefensX Knowledge Base articles and frequently asked questions.
If additional help is needed, users can continue from the same conversation by selecting Submit as a ticket. This keeps the support flow simple and efficient by combining quick self-service answers with a clear path to the DefensX Support team.