Added integration with Autotask to support automated ticketing and billing, simplifying workflows for MSPs.
- Integration with Autotask for automated ticketing and billing.
- Real-time creation and synchronization of service tickets from DefensX to Autotask.
- Automatic syncing of subscription usage data into mapped recurring service contracts.
- Streamlined workflows with centralized incident management in Autotask.
- Reduced manual updates by syncing ticket status between both systems.
For setup instructions, see the Knowledge Base Article