DefensX now supports refreshing the Autotask field lists on demand. The Sync button on the Tickets tab of the Autotask integration updates the field lists used in the ticket configuration, so issue types and other values newly created in Autotask become available for selection immediately.
A Ticket Source can also be selected when configuring the Autotask ticket integration. Tickets opened by DefensX are then created with the selected source, so they can be identified and filtered by source in Autotask. Tickets created before this release have no source set.
Values that have been disabled in Autotask are no longer listed, and dropdown lists across the Autotask ticket configuration are sorted alphabetically. This keeps the selection limited to values that are currently in use and makes them easier to find in longer lists.
