DefensX PSA ticket integrations (ConnectWise, HaloPSA, and Autotask) now support two-way closure sync, keeping request status in DefensX and ticket status in your PSA aligned without closing the same work in both places. Each direction can be turned on independently, so you decide exactly how the two systems track each other.
When a request is resolved in DefensX, the corresponding ticket can be automatically closed in your PSA. And in the other direction, when a ticket is closed in your PSA, the corresponding request can be automatically resolved in DefensX.
ConnectWise:
HaloPSA:
Autotask:
Both behaviors are managed per integration under the Ticket settings tabs, allowing each PSA connection to follow its own closure rules.